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008 170922t20182018ilua b 001 1 eng c
010 _a 2017052410
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042 _apcc
043 _an-us---
050 4 _aZ711.92.P66
_bD69 2018
050 4 _aZ711.92.H66
_bD69 2018
055 3 _aZ711.92.P66
_bD69 2018
060 4 _aZ 711.92 .P66
_bD745L 2018
082 0 _a025.5086942
_223
100 _aDowd, Ryan,
_eauthor.
_945317
245 1 4 _aThe librarian's guide to homelessness :
_ban empathy-driven approach to solving problems, preventing conflict, and serving everyone /
_cRyan Dowd.
260 _aChicago, IL :
_bALA Editions,
_c2018
300 _axv, 248 pages :
_billustrations ;
_c26 cm
504 _aIncludes bibliographical references and index.
505 0 _aPart 1. Homelessness and empathy. Top ten homeless myths -- Homeless people are (not) just like you -- Empathy : the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement. Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations. Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving. Advice for managers and leaders -- How best to help homeless patrons -- Conclusion : The end of homelessness.
520 _a"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"--
650 0 _aLibraries and the homeless
_zUnited States.
_945318
650 0 _aLibraries and community.
_945319
650 0 _aHomelessness
_zUnited States.
_945320
650 0 _aPublic services (Libraries)
_945321
650 0 _aHomeless persons
_xServices for.
_945322
650 2 0 _aLibrary Services.
_945323
650 0 _aPublic services (Libraries)
_2fast
_945321
942 _2ddc
_cNONFIC
948 _hHELD BY NZWMT - 726 OTHER HOLDINGS