Writing effective policies and procedures : a step-by-step resource for clear communication / Nancy Campbell.

Includes index.

1. What's a Policy, What's a Procedure? -- 2. Where Do I Start? -- 3. Isn't There a Law Somewhere? -- 4. What's the Best Way to Word This? -- 5. Is There a Certain Format I Should Use? -- 6. How Do I Get Them to Read This? -- 7. What's the Secret to Creating Good Manuals and Handbooks? -- 8. Did I Forget Anything? -- 9. No One Ever Told Me About That -- 10. But That's Not the Way We've Always Done It -- 11. We Haven't Used That Procedure in Years -- 12. We're Thinking About Going On-Line.

"Every company needs policies and procedures in order to operate efficiently, avoid employee confusion and adhere to legal and regulatory guidelines. But writing these documents - and getting employees to actually pay attention to them - can be a challenge! Writing Effective Policies and Procedures provides you with a definitive guide to creating policies and procedures documents that people will read and use." "The book is written in a friendly, informal style, and it's loaded with pragmatic tools that make it easy to create the policy or procedure you need. Ready for immediate use, it walks you through the whole process, step by step, featuring examples, checklists, guidelines, quick tips, work plans, and forms."--Jacket.