TY  - BOOK
AU  - Campbell, Nancy,
TI  - Writing effective policies and procedures: a step-by-step resource for clear communication 
SN  - 9780814438992
AV  - HD38.15 .C36 1998
U1  - 658.453 21
PY  - 1998///
CY  - New York
PB  - American Management Association
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Business report writing
KW  - Style commercial
KW  - Organization and Administration
KW  - Handbooks
KW  - Organizational Policy
KW  - Writing
N1  - Includes index; 1; What's a Policy, What's a Procedure? --; 2; Where Do I Start? --; 3; Isn't There a Law Somewhere? --; 4; What's the Best Way to Word This? --; 5; Is There a Certain Format I Should Use? --; 6; How Do I Get Them to Read This? --; 7; What's the Secret to Creating Good Manuals and Handbooks? --; 8; Did I Forget Anything? --; 9; No One Ever Told Me About That --; 10; But That's Not the Way We've Always Done It --; 11; We Haven't Used That Procedure in Years --; 12; We're Thinking About Going On-Line
N2  - "Every company needs policies and procedures in order to operate efficiently, avoid employee confusion and adhere to legal and regulatory guidelines. But writing these documents - and getting employees to actually pay attention to them - can be a challenge! Writing Effective Policies and Procedures provides you with a definitive guide to creating policies and procedures documents that people will read and use." "The book is written in a friendly, informal style, and it's loaded with pragmatic tools that make it easy to create the policy or procedure you need. Ready for immediate use, it walks you through the whole process, step by step, featuring examples, checklists, guidelines, quick tips, work plans, and forms."--Jacket
ER  -